All Aurorei products are designed, sewn, cut, and packaged at our Brooklyn Studio by hand as soon as the order is received. Please allow (7-14 business days) for your product to ship out.
We offer free domestic (3-5 day) shipping within the continental US on all orders.
We off (2 day) domestic shipping for an additional fee of $4
There is a ($25) flat fee for all Canada orders and a ($35) flat fee for all UK/Australia orders at this time. All duties and taxes due for international shipping will be paid by the receiver. Taxes and duties from the USA to Canada/UK/Australia likely range from ($25-$48) though may exceed this estimate depending your on order amount and shipping location.
We provide free shipping to Canada for all orders over $300 and free UK/Australia shipping for all orders over $400.
Once your item has been shipped you will receive a USPS/UPS/DHL tracking number. Please allow (24-48) hrs for this information to update.
Both domestic and international shipping arrive via USPS or DHL, if you have any questions about different carriers please email at - firstname.lastname@example.org
All international DHL orders have a shipping delivery window of (3-5 days). Although this time my extend out further due to customs processing.
Aurorei is not responsible for any lost or stolen packages once they have been shipped out of the Aurorei facility. Please make sure that your address is correct, and that the address you are sending to is a secure location.
Aurorei is not responsible for any package delays once your product has been shipped out. There may be some delays for international shipping due to customs processing.
Aurorei offers free returns for all domestic purchases! At this time all International returns are not prepaid and will be the responsibility of the purchaser.
Aurorei offers only store credit for returns at this time. Store credit will be issued in the form of a checkout code that will never expire.
If you’re not happy for any reason, you can return your items for store credit within 15 days of purchase. Items should be returned in their original packaging with all original enclosed documentation. Please ensure that items are unworn, unwashed, and undamaged.
Aurorei reserves the right to reject any returns that do not meet the above stated criteria.
All returns received within 15 days of purchase will be given a full store credit refund minus shipping costs.
If you would like to submit a return please fill out the Online Return Form below. A member from Aurorei will contact you within (24-48hrs) with a domestic return slip.