- We offer free domestic shipping within the continental US on all orders.
- There is a $20 flat fee for all international orders at this time.
- All Aurorei products are made by hand as soon as the order is received. Please allow up to (7) days before your product will ship out. Though many orders ship within (3-5 days).
- Once your item has been shipped you will receive a USPS tracking number. Please allow 24-48 hrs for this information to update.
- Both domestic and international shipping arrive via USPS, if you have any questions about different carriers please email at - firstname.lastname@example.org
- Aurorei is not responsible for any lost or stolen packages once they have been shipped out of the Aurorei facility. Please make sure that your address is correct, and that the address you are sending to is a secure location.
- Aurorei is not responsible for any package delays once your product has been shipped out. There may be some delays for international shipping due to customs.
- Aurorei offers free returns for all domestic purchases. At this time all International returns are not prepaid and will be the responsibility of the purchaser.
- If you’re not happy for any reason, you can return your items within 30 days of purchase. Items should be returned in their original packaging with all original enclosed documentation. Please ensure that items are unworn, unwashed, and undamaged.
- Aurorei reserves the right reject any returns that do not meet the above stated criteria.
- Currently Aurorei offers only store credit for returns at this time.
- Store credit will be issued in the form of a checkout code that will never expire.
- All returns received within 30 days of purchase will be given a full refund minus shipping costs.
- If you would like to submit a return please fill out the Online Return Form below. A memeber from Aurorei will contact you within (24-48hrs) will a domestic return slip, or verification for an international return.